- Returns, Refunds, and Exchanges
Returns, Refunds, and Exchanges
We have a 15-day return/exchange policy from date of delivery. You will be responsible for shipping cost to return the item or items. Products returned must be new, unused, un-drilled, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition, they will not be accepted for exchange/return. The original invoice you printed at the time of purchase OR the email we sent to you confirming the purchase that shows the order number must be returned with the merchandise
Your full refund minus shipping costs will be processed promptly once returned product is received by JB Bowling Supply in new, unused, un-drilled condition, and in the original packaging as described above. You can expect to receive your refund typically within 5-7 business days after we receive the returned product. We will process your exchange within 2 business days of receipt of the product.
Books may not be returned or exchanged.
UNFORTUNATELY, WE CANNOT ACCEPT RETURNS OR EXCHANGES OF DISCONTINUED OR CLOSEOUT MERCHANDISE.
Please contact us with questions regarding exchanges or returns at:
JB Bowling Supply
1626 W. Warm Springs Rd
Henderson, NV 89014
Phone: (702) 567-0749
DAMAGED OR DEFECTIVE MERCHANDISE
All items are covered by the original manufacturers' warranties. See their terms and conditions. jbbowlingsupply.com will replace defective merchandise with identical product. We cannot, however, offer credit or refunds.
3G 1 (888) 821-2695
900 Global 1 (888) 821-2695
Brunswick 1 (800) 937-2695
Columbia (Bags) 1 (800) 297-8555
Columbia (Balls) 1 (800) 626-8350
Dexter 1 (888) 833-9837
DV8 1 (800) 937-2695
Ebonite (Bags) 1 (800) 297-8555
Ebonite (Balls) 1 (800) 326-6483
Hammer (Bags) 1 (800) 297-8555
Hammer (Balls) 1 (800) 453-2158
KR Strikeforce 1 (800) 297-8555
Master 1 (800) 369-4402
Motiv 1 (800) 235-8324
Radical 1 (800) 937-2695
Roto Grip 1 (888) 450-6920
Storm 1 (800) 369-4402
Track (Bags) 1 (800) 297-8555
Track (Balls) 1 (800) 837-1106
VISE 1 (800) 323-0039
If you have received an item that is damaged, and you feel that it needs to be returned or exchanged, please follow these simple steps:
- Email us at jbbowlingsupply.com with a description of the damage and photos of the ball (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.
- If you are not able to send images of the damage, please call us at (702) 567-0749. If after business hours, please leave us a voicemail message.
- It is the customer's responsibility to inspect merchandise and contact us within 24 hours of delivery if product is defective or damaged.