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Currency - All prices are in AUD

Currency - All prices are in AUD
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JB Bowling Supply

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Categories

Shipping & Returns

 


1. Please select what type of return you need to process from the list below.
2. Once you have done so and filled out the Return Authorization form, you will be notified within 24 hours with a RMA # and specific return instructions.
3. Depending on the type of return you are processing, a return label with either be emailed to you or you will be given the address to return your package to.

If you have any questions regarding your return to jbbowlingsupply.com please feel free to let our customer service team know.

 

Return Policies

Quick Navigation

 

Return:

 

Did you decide that you do not want the product that you purchased?

 

Exchange:

 

Did you decide on a different product after you made your purchase?

 

Manufacturer Warranty:

 

Is your product defective and within the manufacturer warranty timeframe?

 

Incorrect Item Received:

 

Did you receive the wrong item with your order?

 

Damaged Item Received:

 

Is your item damaged?

 

Return

 

[-Request a return-]

 

We have a 30 day return policy from date of delivery. All returns will incur a 15% restocking fee. Additionally, you will be responsible for shipping cost plus insurance for the return to our warehouse. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return or subject to a double restocking fee. Bowling balls that have been drilled can not be exchanged or returned.  All refunds will be processed within 72 hours of the returned merchandise being received.  Refunds will be processed using the same method as your original payment unless otherwise requested and approved by jbbowlingsupply.com. Refusal of a package with the shipping company (UPS, FedEx, USPS, UPS Mail Innovations) without prior authorization by jbbowlingsupply.com to do so, where the contents of the package being refused are identical to the items ordered by the customer, allows jbbowlingsupply.com the right to charge the customer any fees incurred by the shipping company.

 

Any item returned after the 30 days from the date of delivery will be subject to the above terms.  If a refund is requested it will be issued in the form of a jbbowlingsupply.com gift card (store credit).

 

Exchange

 

[-Request an exchange-]

 

We have a 30 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective for a different product, you will be responsible for shipping cost plus insurance to our warehouse. The customer will be responsible for the shipping of the item both ways.  Any differences in price will be charged or credited accordingly. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return or subject to a double restocking fee. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return or subject to a double restocking fee. Bowling balls that have been drilled can not be exchanged or returned.   Refusal of a package with the shipping company (UPS, FedEx, USPS, UPS Mail Innovations) without prior authorization by jbbowlingsupply.com to do so, where the contents of the package being refused are identical to the items ordered by the customer, allows jbbowlingsupply.com the right to charge the customer any fees incurred by the shipping company.

 

Manufacturer Warranty Claims

 

[-Make a Warranty claim-]

 

If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. Warranty items must be shipped in a protective box or we will refuse to accept the package. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge - Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with jbbowlingsupply.com. Drilling charges are not reimbursable. If your ball was drilled by jbbowlingsupply.com using our professional drilling services, your new ball will be drilled free of charge as part of our warranty replacement. However you will be responsible for the cost of inserts, slugs, and any other devices (eg. Switch Grip, IT, etc.) that are unusable from the original ball.  Manufacturer warranty claims can take up to 14 business for approval.  All refunds will be processed within 72 hours of the returned merchandise being received.  Refunds will be processed using the same method as your original payment unless otherwise requested and approved by jbbowlingsupply.com.

 

Incorrect Item Received

 

If you have received the wrong item, please contact us at 702-567-0749 and leave a voice mail message or send us a message at jbbowlingsupply@gmail.com. When you contact us, please refer to your order number.

 

Damaged Item Received

 

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.

 

  • It is the customer's responsibility to inspect merchandise and contact us within 24 hours of delivery if product is defective or damaged. Please e-mail us at jbbowlingsupply@gmail.com with a description of the damage and photos of the ball (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.
  • If you are not able to send images of the damage please call us at 702-567-0749 and leave a voice mail message.

 

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